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Highest quality on the market. Ordered before 23:59 = shipped today. Enjoy FREE shipping on all orders over €75,-
Highest quality on the market. Ordered before 23:59 = shipped today. Enjoy FREE shipping on all orders over €75,-

Frequently Asked Questions

PAYMENTS

Payment options webshop

All prices of the products sold via www.gohardnutrition.eu include VAT.

How can I pay in the webshop?
With us you can choose from several payment methods
Go Hard Nutrition offers you the following payment options in the webshop:
- Pay with iDeal
- Pay with Credit Card (American Express, MasterCard, Maestro and VISA)
- Pay with Sofort Banking
- Pay with Belfius Direct
- Pay with PayPal

 

How can I pay via iDeal?
Pay directly online through your own bank. That is paying in your own trusted internet payment environment. Easy and according to the security requirements of your bank. This payment service is available to customers of ABN AMRO Bank, Rabobank, SNS Bank, Friesland Bank, ING, ASN Bank, Triodos Bank and Van Lanschot Bank.

 

How can I pay with a credit card?
You can pay for your order in the webshop with the following Dutch credit cards: VISA, American Express and MasterCard. When you choose this payment method, enter the credit card number, the exact name on the card, the expiry date and the 3-digit CVC code (last three digits on the back of your card) on the payment page.

To protect your data, it is sent fully encrypted via SSL servers and is thus secured against access from third parties. At the time of the order, your credit card payment is authorized. The cardholder may be contacted to prevent fraud.

The amount will only be debited after the order has been delivered. If it is not possible to deliver the entire order, only the amount will be charged for the part of the order that has actually been delivered.

 

How can I pay with Sofort Banking?
Go Hard Nutrition offers the option to pay with Sofort Banking. Sofort Banking is actually an online transfer where you use your internet banking details.
In the secure payment page of Sofort GmbH you log in with your trusted login details for internet banking. Then select the bank account with which you want to pay. Then enter the confirmation code and click next. You will now see a confirmation of your order in our webshop.

Secure payment

Is shopping on Gohardnutrition.eu safe?
Shopping at Go Hard Nutrition is very safe. To protect your data, it is sent fully encrypted via SSL servers and is thus secured against access from third parties. This means that your personal information is encrypted and cannot be viewed by others.

We comply with all rules of privacy legislation and all other legal regulations.
And we never give your personal information to third parties without your permission.

MY ORDER

Will I receive a confirmation of my order?
Each completed order is confirmed by e-mail with an order confirmation.

What can I do if I encounter problems while paying?
If it is not possible to pay while you have already placed the product in your shopping cart and created an account, we recommend that you delete your browser history (see top right internet browser, history, delete history). After this you can place the product again in your shopping cart and proceed to payment.

Can I cancel an order?
This is only possible by sending an e-mail to info@gohardnutrition.eu before 17.00 on the same day of ordering, stating your name, order number and order date. It is possible that your order has already been processed, in which case you can only cancel the order by returning the package.

SERVICE & WARRANTY

If the product has a defect that was not visible at the time of purchase, you must notify us within a reasonable time after discovery of the defect. If, in the opinion of Go Hard Nutrition, the product does indeed show defects (which are not due to normal wear and tear or misuse), Go Hard Nutrition will replace the product within a period that is reasonable for Go Hard Nutrition. If replacement is not possible, Go Hard Nutrition will offer a comparative replacement product. If this is not possible, we will refund the purchase amount.

If the instructions given by Go Hard Nutrition are not followed, or if you have used the product in the wrong way you are not entitled to any form of replacement or compensation. The possibility to invoke any form of warranty also expires if the product has been processed.

CONTACT

If you have any questions about your order, please email info@gohardnutrition.eu. We will process your question as soon as possible, but at the latest within 3 working days.